Refund and Return Policy

At Grocify, customer satisfaction is important to us. We aim to provide quality products and reliable service.

Eligible Returns

You may contact us regarding a return or refund if:

- You received a damaged product - You received an incorrect product - A product is missing from your order - A product is expired or unsuitable for use upon delivery

Customers must report any issue, including damaged, incorrect, missing, or expired products, within 4–5 hours of receiving their order.

Non-Returnable Items

For hygiene, safety, and quality reasons, certain grocery and perishable products may not be eligible for return once delivered and accepted.

Products may also be ineligible for return if:

- The product has been opened or used - The original packaging has been significantly damaged after delivery - The product was damaged due to improper storage by the customer

Refund Process

Once your complaint is reviewed and approved, Grocify may offer:

- A replacement product - Store credit - A partial refund - A full refund, where applicable

The refund method and processing time may depend on the original payment method and the nature of the issue.

Incorrect or Damaged Orders

Please contact our customer support team with relevant order details and, where necessary, photographs of the product or package.

Grocify reserves the right to review each return or refund request before approval.