Answers to the questions we are asked most. If yours is not here, contact us using the details at the bottom of this page.
Tap Sign up and choose one of three ways:
Wait a minute, then tap Resend. Check that the number or email address is typed correctly, and look in your spam or junk folder for the email. If it still does not arrive, contact us.
Yes. Our rider needs a number to reach you on the day of delivery. If you signed up with your email or Google, we will ask for your mobile number at checkout.
We deliver within our service areas in Pakistan. Choose your area with "Deliver to" at the top of the website to see whether we deliver there, along with the delivery fee and estimated delivery time.
It depends on your area. The delivery fee and the estimated delivery time are shown at checkout before you pay. Some products come with free delivery, marked "Free shipping".
You pay online at checkout. Cash on delivery is not available.
Yes. When a product comes in more than one size, all the sizes are listed on its page. Add as many of each as you like, and the total is shown right there.
In your cart, enter the code under "Promo code" and tap Apply. Vouchers we offer you appear under "Offers for you" in the cart. Tap one to use it.
Open My orders and select the order to see where it is and when it is expected to arrive. We also send you updates as it moves along.
It depends on how far along your order is. Please see our Cancellation policy for the details, or contact us as soon as possible.
Yes. Open the order under My orders and choose Return. Tell us which items and why, and add photos if something is damaged or incorrect. Returns must be requested within the period set out in our Returns policy.
Once your return is approved, we refund the amount to your original payment method or by bank transfer. You will be notified when it has been sent.
Tap the heart on any product to add it to your Wishlist. You will find your saved products under Wishlist.
Open a past order under My orders and tap Buy again. The same items are added to your cart at today's prices.
Tap the bell at the top of the website, or open Notifications in your account. The number shows how many you have not read yet.
Go to My account. You can change each one there. We will send a code to confirm a new email address or phone number.
Once your order is delivered, open the product and tap "Write a review", or leave one from your order.
Our contact details are at the bottom of this page. We are happy to help with anything about your order.