You can ask to cancel an order until it has been packed.
Open the order from your account and cancel it there. Nothing is charged for a cancellation at this stage, and any payment already taken is returned in full.
Once an order is packed and handed to the courier it is on its way and cannot be cancelled from your account. Get in touch and we will tell you what is possible — usually this becomes a return instead.
If we cannot fulfil an order we will tell you and refund it in full. This is rare, and it is our cost rather than yours.
Last updated September 21, 2026